Terms of service

OVERVIEW

This website is operated by Absolute Perfumes. Throughout the site, the terms “we”, “us” and “our” refer to Absolute Perfumes.

Absolute Perfumes offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced on this website. These Terms apply to all users of the site, including browsers, customers and other users.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access the website or use our Services.

We may add new features, products or tools to the website from time to time. Any new features or Services will also be subject to these Terms.

We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Your continued use of the website after changes are published constitutes acceptance of those changes.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, territory or country of residence, or that you have obtained appropriate consent where required.

You may not use our products or Services for any unlawful or unauthorised purpose.

You must not use the website in any way that violates applicable laws or regulations.

You must not transmit viruses, malicious code, worms or any other destructive technology through the website.

A breach of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone where reasonably necessary and permitted by law.

You agree not to reproduce, copy, duplicate, sell, resell or exploit any part of the Service, access to the Service, website content or contact information without our written permission.

The headings in these Terms are included for convenience only and do not affect the interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure the information on our website is accurate and up to date.

However, product descriptions, fragrance notes, images, prices, availability and other information may occasionally contain errors or become outdated.

Information provided on this website is for general information purposes and should not necessarily be relied upon as the sole basis for making a purchasing decision.

We reserve the right to update or modify website content at any time.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products may change without prior notice.

We reserve the right to:

• modify or discontinue products or Services
• change prices
• change promotions
• change product availability
• change website functionality

Any changes will be subject to applicable Australian consumer laws.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively online and may be available only in limited quantities.

Returns and exchanges are subject to our Refund Policy.

We make reasonable efforts to display product images and colours accurately. However, the appearance of products may vary depending on your device, monitor settings, lighting and photography.

Fragrance packaging, bottle design, presentation boxes or manufacturer labelling may occasionally change without notice.

We reserve the right to limit sales of products to any person, geographic region or jurisdiction where reasonably necessary.

We also reserve the right to limit quantities available for purchase.

All product descriptions, prices and availability are subject to change without notice.

SECTION 6 – FRAGRANCE INFORMATION

Fragrance notes, scent descriptions, longevity, projection and performance information are provided for general guidance.

Individual fragrance experience may vary due to factors including:

• skin chemistry
• temperature
• humidity
• storage conditions
• reformulation
• batch variation
• individual perception

A fragrance smelling different from a previous bottle or from another person’s experience does not automatically indicate that the product is faulty.

Where available, product information may be based on manufacturer information, supplier information or other industry references.

SECTION 7 – AUTHENTICITY AND PRODUCT SOURCING

We aim to supply genuine products sourced through reputable suppliers and distribution channels.

Packaging may vary from images shown on the website due to manufacturer updates, regional packaging differences or production changes.

Minor packaging differences do not necessarily indicate that a product is not genuine.

If you have concerns about a product you receive, please contact us so we can review the issue.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• product availability is incorrect
• pricing information is clearly erroneous
• payment cannot be verified
• we reasonably suspect fraud
• the order appears to be placed for unauthorised resale
• delivery cannot reasonably be completed

We may limit quantities purchased per person, household, customer account, payment method or order.

If we change or cancel an order, we may attempt to notify you using the contact information provided at checkout.

You agree to provide current, complete and accurate information for all purchases.

SECTION 9 – PAYMENT

Payment must be successfully authorised before an order is processed.

Payments are processed through third-party payment providers available through Shopify.

We do not generally store complete payment card details ourselves.

All prices are displayed in the applicable currency shown on the website unless otherwise stated.

SECTION 10 – SHIPPING AND DELIVERY

Shipping options, rates and conditions are governed by our Shipping Policy.

Delivery estimates are estimates only and may be affected by carrier delays, public holidays, weather, customs processing, peak periods or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

Additional charges may apply where an order must be resent because incorrect or incomplete delivery information was provided.

SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, applications or Services that we do not control.

These may include payment services, analytics platforms, advertising platforms, shipping providers or other technology services.

Your use of third-party services may also be subject to the provider’s own terms and policies.

We are not responsible for third-party services except to the extent required by law.

SECTION 12 – THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

We are not responsible for the content, accuracy, privacy practices or availability of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

SECTION 13 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs or other content to us, you confirm that you have the right to provide that content.

You must not submit content that:

• infringes intellectual property rights
• is unlawful
• is defamatory
• is abusive or threatening
• is misleading
• contains malicious software
• violates another person’s privacy

We reserve the right to remove or moderate content where reasonably necessary.

Where you submit a product review or feedback, you grant us permission to display and use that content in connection with our business and marketing, subject to applicable law.

SECTION 14 – PERSONAL INFORMATION

The collection, use and handling of personal information submitted through our website is governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we handle personal information.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the website may contain errors, inaccuracies or omissions relating to:

• product descriptions
• fragrance notes
• prices
• promotions
• shipping charges
• delivery estimates
• stock availability

We reserve the right to correct errors, update information or cancel orders where information is materially incorrect, including after an order has been submitted, subject to applicable law.

SECTION 16 – PROHIBITED USES

You must not use the website or its content:

• for unlawful purposes
• to violate applicable laws or regulations
• to infringe intellectual property rights
• to harass, abuse, threaten or defame others
• to submit false or misleading information
• to transmit malicious code
• to collect personal information without authorisation
• to spam, phish, scrape or interfere with website functionality
• to circumvent website security
• to engage in fraudulent activity

We may restrict or terminate access to the website where these Terms are violated.

SECTION 17 – DISCLAIMER OF WARRANTIES

We do not guarantee that access to the website will always be uninterrupted, timely, secure or error-free.

We may temporarily suspend or modify website functionality for maintenance, updates or other operational reasons.

Nothing in these Terms excludes warranties, guarantees, rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Absolute Perfumes will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or Services.

However, nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where our liability may lawfully be limited, it will be limited to the maximum extent permitted by law.

SECTION 19 – AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may have rights to a repair, replacement, refund or other remedy where goods fail to meet applicable consumer guarantees.

Nothing in these Terms is intended to limit those statutory rights.

SECTION 20 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Absolute Perfumes against reasonable losses or claims arising from:

• your breach of these Terms
• your unlawful use of the website
• your infringement of another person’s rights

This section does not apply where doing so would improperly limit rights available to you under applicable law.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 22 – TERMINATION

These Terms remain effective while you use our website or Services.

You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe a user has breached these Terms, engaged in fraud or unlawful activity, or created a security risk.

Rights and obligations that arose before termination will continue where applicable.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our:

• Privacy Policy
• Refund Policy
• Shipping Policy
• any other policies published on our website

constitute the agreement governing your use of our website and Services.

SECTION 24 – GOVERNING LAW

These Terms and any separate agreements under which we provide Services are governed by the laws of New South Wales, Australia, and applicable Australian federal law.

Any dispute will be subject to the jurisdiction of the courts and tribunals of New South Wales, subject to applicable consumer law rights.

SECTION 25 – CHANGES TO TERMS OF SERVICE

We may update or replace parts of these Terms from time to time.

The latest version will always be available on this page.

Your continued use of the website after updated Terms are published constitutes acceptance of those changes.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Absolute Perfumes
Email: customerservice@absoluteperfumes.com.au
Location: Hassall Grove, NSW 2761, Australia

Updated September 2026