Question 1

Where do you deliver?

Accepted Answer

We currently deliver throughout Australia and to New Zealand. Please ensure that your delivery information is complete and accurate before placing your order.

Question 2

How much does delivery cost?

Accepted Answer

Our current delivery charges are:Australia Standard Delivery: A$11Australia Express Delivery: A$15Free Standard Delivery within Australia on orders of A$150 or moreNew Zealand Standard Delivery: NZ$25Available delivery services and charges will be confirmed at checkout.

Question 3

How long does delivery take?

Accepted Answer

Orders are generally processed and prepared for dispatch within 1–2 business days.Our daily order cutoff time is 1:00 pm Sydney time. Orders placed after 1:00 pm, on weekends or on public holidays will begin processing on the next business day.Once dispatched, estimated delivery times are:Australia Standard Delivery: 2–5 business daysAustralia Express Delivery: 1–3 business daysNew Zealand Standard Delivery: 5–8 business daysDelivery times are in addition to the 1–2 business day handling period. Regional deliveries may take longer, and delays outside the carrier’s control may occasionally occur.

Question 4

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the carrier’s tracking system to update.

Question 5

What days do you deliver?

Accepted Answer

Deliveries are made Monday to Friday, excluding public holidays.

Question 6

What are the benefits of registering?

Accepted Answer

With an online account you get access to view all previous orders.

Question 7

I can't remember my password, how do I reset it?

Accepted Answer

Go to the Sign-In page and follow the Forgot password link, submit your email address. Follow the instructions delivered.

Question 8

How does Absolute Perfumes source its products?

Accepted Answer

Absolute Perfumes is an independent Australian fragrance retailer. We source products through Australian pharmacies and independent third-party suppliers.We aim to work with established suppliers and retain purchase and supplier records where available. Product availability may vary depending on our own inventory and supplier availability.

Question 9

Is Absolute Perfumes an authorised retailer?

Accepted Answer

Absolute Perfumes operates as an independent fragrance retailer.We are not the official store of the fragrance brands featured on our website and are not affiliated with, sponsored by or endorsed by those brands unless expressly stated.Brand names and product names are used to identify the products offered for sale.

Question 10

Can product packaging differ from the images shown online?

Accepted Answer

Yes. Fragrance brands may update bottle designs, packaging, labels or presentation without notice. Products supplied for different markets may also have packaging variations.The product packaging you receive may therefore differ slightly from images displayed on our website.If you have any concerns about a product or its packaging after delivery, please contact our customer service team so we can review your enquiry.

Question 11

What should I do if I have a concern about a product I receive?

Accepted Answer

Please contact us at customerservice@absoluteperfumes.com.au and include your order number, product name and clear photographs of the product and packaging where relevant.We will review the information provided and assist you with the next steps.

Question 12

Why might products come from different suppliers?

Accepted Answer

As an independent retailer, Absolute Perfumes may source products from more than one supplier depending on product availability.This may include Australian pharmacies and independent third-party suppliers. Supplier availability can change over time, so some products may not always be available.

Question 13

How do I place an order online?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your delivery address and complete payment.

Question 14

What payment methods do you accept?

Accepted Answer

The payment methods currently available will be displayed securely at checkout. Available options may include major credit cards and supported express-payment services.

Question 15

Is it safe to enter my payment details online?

Accepted Answer

Yes. Our website uses SSL encryption to protect your information during checkout. Payments are securely processed through Shopify’s trusted payment infrastructure. Absolute Perfumes does not store your complete credit card details

Question 16

How do I use a discount or promotional code?

Accepted Answer

Enter your promotional code in the discount-code field during checkout and select Apply. The discount should appear in your order summary before you complete payment.Promotional codes may have expiry dates, minimum spending requirements or product exclusions. Only one promotional code may be permitted per order.

Question 17

Why is the quantity I can purchase limited?

Accepted Answer

Purchase quantities may be limited according to available stock, supplier restrictions or promotional conditions. These limits help us maintain fair product availability and avoid accepting orders we cannot fulfil.

Question 18

Can I change or cancel my order?

Accepted Answer

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.

Question 19

How do I track my order?

Accepted Answer

Once your order is dispatched for delivery or ready for pickup, you'll receive a notification with relevant details.

Question 20

Will I receive an order confirmation?

Accepted Answer

Yes. You'll receive an email confirmation once your order has been successfully placed.

Question 21

What if I ordered the wrong item?

Accepted Answer

If your order has not been dispatched or collected, contact us immediately. Returns are subject to our returns policy.

Question 22

Is my personal and payment information secure?

Accepted Answer

Yes. Our website uses secure encryption to protect your personal and payment details.

Question 23

I think my payment has failed, can you help me?

Accepted Answer

You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.

Question 24

What happens if a product is out of stock?

Accepted Answer

Restocking times vary between products and suppliers. If a fragrance is unavailable, you can contact us with the product name and size, and our team will let you know whether we expect it to return.If a back-in-stock notification option appears on the product page, enter your email address to be notified when the item becomes available again.

Question 25

Will sold-out products always be restocked?

Accepted Answer

Not necessarily. Some fragrances may be discontinued, limited editions or temporarily unavailable from our suppliers. Contact us if you would like help finding a suitable alternative

Question 26

How can I contact Absolute Perfumes?

Accepted Answer

Please visit our Contact Us page and send us your question. Include your order number if your enquiry relates to an existing order.

Question 27

Where can I find more information?

Accepted Answer

You can find further information on the following pages:Shipping PolicyReturn PolicyPrivacy PolicyTerms of Service

Question 28

Who pays for return postage?

Accepted Answer

Customers are responsible for return postage for eligible change-of-mind returns. If you receive a faulty, damaged or incorrect product, Absolute Perfumes will cover the reasonable return cost once the issue has been reviewed and approved.

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