Shipping policy

At Absolute Perfumes, we aim to make every order simple, secure and reliable. All orders are carefully prepared and dispatched from our fulfilment location in Hassall Grove, New South Wales, Australia.

Shipping Within Australia

We currently offer Standard and Express shipping throughout Australia.

Standard Shipping

• Orders under $150 — $11
• Orders $150 and over — FREE

Express Shipping

• Flat rate — $15

The applicable shipping option and final delivery cost will be displayed at checkout before payment.

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Orders placed on weekends, public holidays or outside normal business hours will begin processing on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Times

Delivery times vary depending on your location, the shipping service selected and carrier conditions.

Express shipping generally provides faster delivery than Standard shipping; however, selecting Express shipping does not change the time required to process an order before dispatch.

Delivery estimates provided by carriers are estimates only and may be affected by public holidays, peak shopping periods, weather, service disruptions or other circumstances outside our control.

Free Shipping

We offer free Standard shipping within Australia on orders of $150 or more.

The $150 minimum is calculated based on the order value after applicable discounts and before any paid shipping upgrades.

If you choose Express shipping, the Express shipping charge will still apply.

International Shipping

International Standard shipping is available to selected countries and regions.

Standard International Shipping — AU $20 flat rate

Standard New Zealand Shipping — NZD $25 flat rate

International delivery availability is determined by the destination selected at checkout. If shipping is not available to your country or region, the checkout will not display an international shipping option.

International orders may also be subject to carrier restrictions or destination-specific shipping requirements.

Customs, Duties and Taxes

International customers may be required to pay customs duties, import taxes, VAT or other fees charged by the destination country.

These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Any customs duties, taxes or import charges imposed by local authorities are the responsibility of the recipient.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Authority to Leave and Delivery

Depending on the carrier and selected delivery service, parcels may require a signature or may be left in a safe location.

Absolute Perfumes is not responsible for parcels that have been delivered to the address provided by the customer and subsequently lost or stolen.

If you have specific delivery requirements, please follow the options provided by the carrier once tracking becomes available.

Delayed or Missing Deliveries

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us and we will assist with checking the shipment.

Carrier delays can occasionally occur and do not necessarily indicate that a parcel has been lost.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number
• photographs of the parcel
• photographs of the damaged product
• photographs of any damaged packaging

Please retain the original packaging until your enquiry has been reviewed.

Contact Us

For questions regarding shipping or an existing order, please contact Absolute Perfumes through the contact details provided on our website.

Dispatch location:
Hassall Grove, NSW 2761
Australia

Updated September 2026