Refund Policy

At Absolute Perfumes, we want you to be happy with your purchase. If there is an issue with your order, please contact us so we can review and assist.

For all return, refund or exchange enquiries, please email:

customerservice@absoluteperfumes.com.au

Please include your order number, the reason for your request and, where relevant, photographs of the product and packaging.

Damaged, Faulty or Incorrect Items

If you receive an item that is:

• damaged in transit
• faulty
• defective
• incorrect
• materially different from what you ordered

please contact us as soon as reasonably possible after becoming aware of the issue.

We may ask you to provide photographs of:

• the product
• the packaging
• the shipping carton
• any visible damage

Please keep the product and all original packaging until we have reviewed your request, as we may require the item to be returned.

Where Absolute Perfumes has made an error with your order or the product is confirmed to be faulty or damaged, we will arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include:

• repair where appropriate
• replacement
• exchange
• refund
• return shipping at our cost where applicable

Your rights for faulty or defective products are not limited by the 14-day change-of-mind period described below. Consumer guarantee rights may continue to apply for a reasonable period depending on the product and circumstances.

Change of Mind Returns

In addition to your rights under Australian Consumer Law, we may accept change-of-mind returns where the following conditions are met:

• the return request is made within 14 days of delivery
• the product is unused
• the perfume has not been sprayed or tested
• any plastic wrapping, security seal or manufacturer seal remains intact
• the item is in its original packaging
• the packaging is undamaged and suitable for resale
• proof of purchase can be provided

For hygiene, authenticity and product-integrity reasons, we are generally unable to accept change-of-mind returns for perfumes or fragrance products that have been opened, unsealed, used or sprayed.

Australian Consumer Law does not generally require businesses to provide a refund simply because a customer changes their mind, so businesses may set reasonable conditions for voluntary change-of-mind policies.

How to Return an Item

Before returning any item, please contact:

customerservice@absoluteperfumes.com.au

Please provide your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

Please do not send products back without first contacting us, as this may delay the processing of your return.

Where possible, returned items should be securely packed to prevent damage during transit.

For change-of-mind returns, we recommend using a tracked shipping service.

For faulty, damaged or incorrect products, we will provide appropriate return instructions after reviewing your request.

Return Shipping for Change of Mind

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to Absolute Perfumes.

Original shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a tracked shipping service when returning products, as Absolute Perfumes cannot be responsible for return parcels that are lost or damaged while being returned by a customer using their chosen carrier.

Incorrect Product Selection

Please check the product name, fragrance concentration, bottle size and other product details carefully before completing your purchase.

If you order the wrong fragrance, size or product, it may be treated as a change-of-mind return and must satisfy the return conditions above.

Opened Fragrances

We cannot normally accept a change-of-mind return simply because:

• you do not like the fragrance
• the fragrance smells different on your skin
• the scent is stronger or weaker than expected
• you change your mind after opening or spraying the product
• the fragrance does not smell exactly as you remember from another bottle

Fragrance perception can vary depending on skin chemistry, temperature, storage, reformulation, batch variation and individual scent perception.

This does not affect your rights where the product is genuinely faulty, damaged, incorrectly described or otherwise covered by Australian Consumer Law.

Allergies and Sensitivities

Customers should review available product information and ingredients where provided before use.

Individual reactions to fragrances can vary.

A sensitivity, allergy or personal reaction does not automatically mean that a product is defective.

If you experience irritation or an adverse reaction, discontinue use immediately and seek appropriate medical advice where necessary.

Nothing in this section limits any rights you may have under Australian Consumer Law where a product does not meet an applicable consumer guarantee.

Sale and Clearance Items

Sale and clearance items may be eligible for return where they meet the conditions of this policy.

Change-of-mind returns for clearance items may be restricted where clearly stated at the time of purchase.

However, sale or clearance status does not remove your rights under Australian Consumer Law where a product is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.

Gift Sets and Bundles

For change-of-mind returns, gift sets, discovery sets and bundled products must generally be returned as a complete set.

Individual products from a set cannot normally be returned separately unless the individual item is faulty, damaged or otherwise covered by Australian Consumer Law.

All components, packaging and promotional items supplied with the set should be returned where applicable.

Refund Processing

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card provider or payment service.

Please allow several business days after we process the refund for it to appear in your account.

Exchanges

Where an exchange is approved, replacement products are subject to availability.

If the requested replacement product is unavailable, we may offer an alternative product, store credit or refund where appropriate.

For change-of-mind exchanges, additional shipping costs may apply.

Where Australian Consumer Law applies, the available remedy will depend on the nature and seriousness of the problem.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

customerservice@absoluteperfumes.com.au

We will make reasonable efforts to cancel the order before it is processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled and may need to be handled as a return in accordance with this policy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable Australian consumer law.

Our 14-day change-of-mind policy is separate from your statutory consumer guarantee rights. Consumer guarantee rights cannot be removed or restricted by a store return policy.

Contact Us

For all return, refund, exchange or damaged-order enquiries, please contact:

Absolute Perfumes
Email: customerservice@absoluteperfumes.com.au
Location: Hassall Grove, NSW 2761, Australia

Updated September 2026